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How to Care for Your RoundWreath
Each RoundWreath is carefully packaged in a wreath gift box. When receiving your RoundWreath, make sure you save your box for storage!
We ship our wreaths snug, so upon receiving you might need to fluff parts of your wreath to achieve a full-bodied look.
A RoundWreath displayed in a sheltered location will last longer than one in an exposed area.
When your wreath is dirty, you can wipe it clean using a soft towel or if needed, using a mild detergent diluted with water.
When not in use, we recommend boxing up your wreath and storing in a cool dry place away from the sun.
When is Your Store Open?
RoundWreath is exclusively an online store, which means you can shop 24/7, 365 days a year!
How Can I Track My RoundWreath Order?
Once your RoundWreath is ready for shipping, it will be picked up and scanned by the shipping courier. You will receive an email notification with a tracking number that will inform you of the most up-to-date tracking details. It typically takes up to 24 hours after your package has been picked up and scanned for the tracking to show up.
If your tracking page shows "Tracking not Found" with no delivery date, please contact firstname.lastname@example.org.
What If My RoundWreath Arrives Damaged?
We are sorry if your wreath arrives damaged! We do our best to package our wreaths so they can safely go along their journey.
If your wreath or bow appears a little smushed or flat, you don't have to be a wreath designer to fix it. With foliage, leaves, and flowers, gently pull apart and/or upwards one stem or section at a time around the whole wreath. For bows, you can use the same fluffing strategy. Separate the looping sections and flatten or twist the ribbon tails until you have achieved the desired look.
If there are broken parts of your wreath resulting in less than adequate fulfillment, we would like to know! Please contact us at email@example.com as soon as possible.
How Do I Cancel My RoundWreath Order?
We’re sorry you’ve changed your mind but understand things come up.
If you reach out to customer support before your order has been shipped, we will be able to process a refund. If your order has shipped or been delivered we will need to process a return with a refund. Please review the Refund Policy and note that it can take up to 48 hours to process a return and/or refund. Thank you!
How Do I Contact Customer Support?
We are sorry if you weren't able to find an answer to your question in our FAQ section. We are here to help!
You can reach us at firstname.lastname@example.org or call us at 612-234-1025. If you reach our voicemail, please leave us a message and we will get back to you as soon as we can. Thank you!
We Know You Want Privacy
What Type of Information Do We Collect?
In order to provide this website and our services, RoundWreath collects and processes certain Personal Information and Non-Personal Information. Personal Information refers to a type of data that allows someone to identify or contact you, including, for example, your name, address, phone number, text (SMS, MMS), email address, as well as any other non–public information about you that is associated with or linked to any of the foregoing data. Non-Personal Information refers to a type of data that is not associated with or linked to your Personal Information; Non-Personal Information does not, by itself, permit the identification of individual persons. We collect Personal Information and Non-Personal Information, as described below.
We collect Personal Information as required to offer our services, as described in the Terms and Conditions, as voluntarily provided by you in the course of correspondence and special orders. In addition, we collect Non-Personal Information such as anonymous, aggregate or statistical data to improve our website and services.
Where we need to collect personal data to provide our services or required by law, and you fail to provide that data when requested, we will not be able to provide services to you.
WIX Data Sharing Notice
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Changes To This Policy
Shipping & Returns
RoundWreath products ship out within 1-3 business days of receiving your order (this excludes custom orders which are shipped within 1-3 business days after the customer’s final approval).
RoundWreath offers FREE ground shipping through UPS on domestic orders.
Domestic rush delivery is offered for $40.
RoundWreath ships to Hawaii, Alaska, Canada, and the rest of the world at the real-time calculated rate from UPS. Please e-mail email@example.com for a price consultation if you need a product shipped outside of the lower 48 states.
A RoundWreath product can be returned or exchanged within 30 days from the date of order. The returned product needs to be new and in good condition
A refund is processed within 48 business hours of RoundWreath receiving the returned product
The customer is responsible for return shipping. However, if the product was received damaged, we would like to know. Please email firstname.lastname@example.org to receive a free return label.